Delivery and Return Policy
Delivery Policy
We aim to process and dispatch all orders within 1 business day. Once dispatched, you can expect delivery within 2-4 working days.
You will receive a tracking number via email once your order has been dispatched, allowing you to monitor your delivery every step of the way.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Return Conditions
- Items must be unassembled (we cannot accept returns of assembled items)
- Items must be unused and in their original condition
- Items must be in their original packaging
- Proof of purchase is required
Damaged or Faulty Items
If your product arrives damaged or faulty, we will arrange for free returns or replacements at no cost to you. If you find any missing or broken parts, we will send out replacements free of charge.
How to Return
To initiate a return, please contact us at [email protected] with your order number and reason for return. We'll provide you with return instructions and a return shipping label if applicable.
Refunds
Once we receive your return, we'll inspect the items and process your refund. Refunds will be issued to your original payment method.
Return Shipping Costs
- Damaged, faulty, or incorrect items: We cover all return shipping costs
- Change of mind or unwanted items: Return shipping costs are the responsibility of the customer
If you have any questions about our delivery or return policy, please don't hesitate to contact us.