Returns & Refunds Policy
We want you to be happy with your purchase. If you change your mind or decide that an item is not suitable, you may return it within 30 days of delivery, subject to the conditions below.
We accept returns for both defective and non-defective products.
Change-of-Mind Returns
For an unwanted or change-of-mind return:
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You must request the return within 30 days of delivery.
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The item should be unused and in its original condition.
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Furniture should be returned unassembled wherever possible.
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The item should be returned in its original packaging where reasonably possible and must be suitably packaged to prevent damage during return transport.
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Proof of purchase or your Obaro Home order number is required.
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The customer is responsible for arranging and paying the cost of returning unwanted or change-of-mind items.
If an item has been assembled, used or handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in value, where permitted by law.
Please do not return an item without contacting us first so that we can provide the appropriate return instructions.
These conditions apply to change-of-mind returns and do not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, is faulty or you receive an incorrect item, please contact us as soon as possible.
Where a return is required because an item is damaged, faulty or has been supplied incorrectly, Obaro Home will cover the return costs.
Depending on the circumstances, we may offer:
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Replacement parts
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A replacement item
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The correct item where an incorrect product has been supplied
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An exchange for damaged or faulty goods
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A full or partial refund where appropriate
If an item has missing or damaged components, we may be able to resolve the issue by supplying replacement parts without requiring the complete product to be returned.
How to Make a Return
Returns are made by courier or post.
To start a return, please contact:
Please include:
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Your order number
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The item you wish to return
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The reason for the return
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Photographs where the item is damaged, faulty or incorrect
We will provide you with the appropriate return instructions.
For damaged, faulty or incorrectly supplied items, we will arrange the return or provide the necessary return documentation at no cost to you.
For unwanted or change-of-mind returns, the customer is responsible for arranging and paying the return delivery cost unless we agree otherwise.
Exchanges
We do not offer exchanges for unwanted or change-of-mind purchases.
Exchanges may be offered where an item is damaged or faulty, subject to product availability and the circumstances of the issue.
Please contact us before returning any damaged or faulty item so that we can confirm whether an exchange, replacement, replacement part or refund is the most appropriate resolution.
Where we agree to an exchange for a damaged or faulty item, Obaro Home will cover the associated return costs.
Refunds
Once your returned item has been received, we will inspect it and process the refund.
Approved refunds will be issued to the original payment method within 5 working days of receiving and inspecting the returned item.
Your bank, card provider or payment provider may require additional time to display the refund in your account after we have processed it.
Where applicable, we may make a reasonable deduction from a refund if returned goods have been handled beyond what is necessary to establish their nature, characteristics and functionality and this has resulted in a reduction in value.
Return Charges
Damaged, faulty or incorrectly supplied items:
Obaro Home will cover the return delivery cost.
Unwanted or change-of-mind items returned within 30 days of delivery:
The customer is responsible for arranging and paying the return delivery cost.
Restocking fees:
We do not charge a separate restocking fee for accepted returns.
Return Period
Our standard return period is 30 days from the date of delivery.
Customers wishing to make a change-of-mind return must contact us within this 30-day period.
Your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods are not affected by this policy.
Contact Us
If you have any questions about returns, refunds, damaged or faulty products, please contact us:
Obaro Home
Email: [email protected]